Refund Policy

Effective Date: April 27, 2026

14-Day Refund Policy

SmoothCSV offers a free version so you can evaluate whether it fits your workflow before purchasing a paid license.

If you are not satisfied with your SmoothCSV License purchase, you may request a full refund within 14 days of purchase.

Refunds are generally granted for first-time purchases. We may decline requests in cases of suspected fraud, abuse, repeated refund requests, license terms violations, or when a chargeback or payment dispute has already been initiated.

This policy does not limit any mandatory rights you may have under applicable consumer protection laws.

How to Request a Refund

To request a refund, please contact us at [email protected] with your order details.

We may ask for brief feedback about your reason for requesting a refund to help improve SmoothCSV.

Refunds are processed through Paddle, our payment provider, and typically take 5-10 business days to appear on your statement.

Upon receiving a refund, your SmoothCSV License is terminated and you must cease use of the associated license key. You may continue to use SmoothCSV under the free (unlicensed) terms.

Contact

If you have any questions about our refund policy, please contact us at [email protected].